Last updated on Dec 7 2024
CULTIVATOR FARMS believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
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Cancellations will be considered only if the request is made within 2 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
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CULTIVATOR FARMS does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
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In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.
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In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
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In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
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In case of any Refunds approved by the CULTIVATOR FARMS, it’ll take 6-8 days for the refund to be processed to the end customer.
In case of damaged product
Cultivatorfarms needs to be notified of damaged product within 5 days from delivery date via email [email protected] In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent.
In case of multiple item shipments, only the affected product can be returned and replaced.
We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
In case of Missing Products
Cultivatorfarms needs to be notified of missing product within 5 days from delivery date via email to [email protected]
In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent.
We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product
Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.
In case of spoiled Product
Cultivatorfarms needs to be notified of spoilage of product within 10 days from delivery date via email to [email protected]
In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared
We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained
We will work with you on providing an amicable solution.
Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.